
Booking Policies
Our Home
We're located within a shared space called The Connection at 560 S. Perryville Rd, Suite 5, Rockford, Illinois.
Our building is in the parking lot of Sam's Club in-between Movement Fitness and Murphy's Pub. We're not a standalone building so know that there can be noise from other businesses within the building. Know that we've done everything we can to keep you comfortable for your service.
Booking Policies
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We do require a valid credit or debit card on file at the time of booking.
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We do keep a card on file for your convenience at check out and for any missed appointment fees or cancellation fees that may apply.
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We highly recommend booking for next appointment in person before you leave to lock in a time that works.
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Square will send an appointment reminder and confirmation via Text and Email. By booking your appointment, you agree to receive your notifications this way.
Cancellation Policies
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We have a 24-hour cancellation policy that applies to all clients.
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In the case that you need to reschedule your appointment prior to 24-hours before, please notify us or use the booking link in Square to reschedule to avoid late cancellation fees.
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If less than 24- hour notice given we reserve the right to charge your card on file 50% of your service fee for your appointment and missed income.
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If no call/no show for your appointment you may be asked to pre-pay for your service prior to rescheduling.
Arrival Time
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If you're a new client, please fill out our intake forms that were sent via SMS prior to arrival and arrive 10 minutes early.
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If our suite door is closed, please wait for our previous client to be completed.
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For our current clients, please arrive at your appointment time or no earlier than 5 minutes.
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If you know you're running late, please text or call to let us know you're on your way. We will try to fit as much of your scheduled service into your appointment time as possible.
Corrective Skin Clients
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New corrective skin clients start with a consult, after a consult you'll be scheduled with our Medical Director for medical approval and treatment orders.
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If corrective care clients fail to follow aftercare instructions then provider may terminate treatment.
Lash Extension Clients
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Lash extension clients will need to have routine lash fill appointments.
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If go beyond 3.5 weeks for a fill then can be charged for full set of lashes.
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If clients fail to follow aftercare instructions of cleaning or pick at lashes resulting in more than 50% of lashes needing to be replaced, then can be charged for a full set.