Our Policies
Our Home
We're located within a shared space called The Connection at 560 S. Perryville Rd, Suite 5, Rockford, Illinois.
Our building is in the parking lot of Sam's Club in-between Movement Fitness and Murphy's Pub. We're not a standalone building so know that there can be noise from other businesses within the building. Know that we've done everything we can to keep you comfortable for your service.
Booking Policies
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We do require a valid credit or debit card on file at the time of booking.
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We do keep a card on file for your convenience at check out and for any missed appointment fees or cancellation fees that may apply.
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We highly recommend booking for next appointment in person before you leave to lock in a time that works.
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Our booking system will send an appointment reminder and confirmation via Text and Email. By booking your appointment, you agree to receive your notifications this way.
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If you're a new client, you'll receive a link to your client portal in your email before the next business day with access to your intake forms.
Cancellation Policies
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We have a 24-hour cancellation policy that applies to all clients.
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In the case that you need to reschedule your appointment prior to 24-hours before, please notify us or use the confirmation email to reschedule to avoid late cancellation fees.
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If less than 24- hour notice given we reserve the right to charge your card on file 50% of your service fee for your appointment and missed income.
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If no call/no show for your appointment, or if you reschedule/cancel two appointments in a row, you may be asked to pre-pay for your service prior to rescheduling.
Arrival Time
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If you're a new client, please fill out our intake forms that were sent via your client portal prior to arrival if possible.
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If our suite door is closed, please wait for our previous client to be completed.
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Please arrive at your appointment time or no earlier than 5 minutes, unless if you need to fill out your intake forms, which no more than 10 minutes needed.
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If you know you're running late, please text or call to let us know you're on your way. We will try to fit as much of your scheduled service into your appointment time as possible.
Corrective Skin Clients
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New corrective skin clients start with a consult or consult and beginning treatment.
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Client may be directed to schedule a Telehealth visit with our medical director.
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If corrective care clients fail to follow aftercare instructions then provider may terminate treatment.
Lash Extension Clients
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Lash extension clients will need to have routine lash fill appointments.
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If go beyond 3.5 weeks for a fill then can be charged for full set of lashes.
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If clients fail to follow aftercare instructions of cleaning or pick at lashes resulting in more than 50% of lashes needing to be replaced, then can be charged for a full set.
Terms, Conditions, and Privacy Policy
Product Information
All products sold on Health and Glow Esthetics are intended for cosmetic use only. Product descriptions and benefits are based on best practices in professional skincare and do not guarantee specific results. All product prices and availability are subject to change without notice.
Medical Disclaimer
The information, services, and treatments provided by Health and Glow Esthetics are intended for cosmetic and educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
Health and Glow Esthetics does not employ medical doctors, and our team does not diagnose or treat medical conditions. We do not prescribe medication or offer medical procedures. All skincare treatments are non-medical and are performed by licensed skincare professionals within their scope of practice. Any references to skin conditions such as acne or rosacea are based on visual assessment and are used solely to guide cosmetic treatment recommendations. Results may vary, and no guarantees are made regarding the effectiveness or outcome of any service.
If you have a medical skin condition or require medical attention, please consult with a licensed dermatologist or healthcare provider. By engaging with Health and Glow Esthetics, you acknowledge that you have read and understand this disclaimer and agree to these terms.
Order Processing and Payment
We accept major credit cards and other secure payment methods. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason.
Returns and Refunds
We accept returns of unopened products within 30 days of delivery. Products must be unused and in their original packaging. Contact customer service to initiate a return. Shipping fees are non-refundable.
All services are non refundable.
Information We Collect
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Personal Information: Name, email address, phone number, shipping address, billing information
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Account Information: Login credentials and preferences
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Browsing Behavior: Pages visited, time spent on site, IP address, and browser type
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Order History: Details of your purchases and interactions
How We Use Your Information
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Process and fulfill your orders
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Communicate with you about your account or purchases
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Improve our website and services
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Send promotional materials, if you opt in
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Ensure security and prevent fraud
Data Security
We implement reasonable security measures to protect your personal information. However, no online system is 100% secure, and we cannot guarantee the absolute security of your data.
SMS/Text Message Communications
By providing your mobile phone number to Health and Glow Esthetics, you consent to receive text messages from us related to your inquiry, appointments, promotional offers, and other business communications. These messages may be sent via an automated messaging system or manually by our team.
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Message frequency will vary depending on the nature of your inquiry, service bookings.
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ou may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive a confirmation message. You will not receive further messages unless you re-subscribe by providing consent again.
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We do not sell, share, or rent mobile phone numbers to third parties for marketing purposes. We collect and store your phone number and message history solely for the purpose of managing and delivering the communications you have consented to receive. No mobile information will be shared with third parties/affiliates for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.